Return, Refund & Exchange Policy

Last Updated: January 17, 2023

At 90's - Ninetys, we carefully inspect and prepare every order before dispatch to ensure that our customers receive their products in proper condition.

Because our products may include fashion items, customized accessories, perfumes, and carefully prepared gift combos, we do not offer returns or refunds.

We offer an exchange only for products that have a genuine manufacturing or product defect.

1. No Return or Refund Policy

All purchases from 90's - Ninetys are non-returnable and non-refundable.

We do not provide refunds or accept returns for reasons including:

Change of mind
Incorrect product selection
Incorrect size selected by the customer
Color preference
Personal preference
Ordering the wrong variant
Ordering the wrong perfume
Product no longer being wanted
Failure to like the product after receiving it
Minor differences in color caused by screen or lighting conditions

Once an order has been delivered and accepted, it cannot be returned for a refund.

2. Exchange for Defective Products Only

An exchange may be provided only when the product has a genuine defect or damage that existed before or during delivery.

Examples of potentially eligible issues include:

Manufacturing defects
Broken or damaged accessories received with the order
Damaged product caused during delivery
Missing item from the purchased combo
Incorrect product sent by 90's - Ninetys

The issue must be reported within the required time period and verified by our team.

3. Exchange Request Period

Customers must contact us within 24 hours of receiving the order if they believe the product is defective or damaged.

Exchange requests submitted after this period may not be accepted.

To report an issue, contact:

Email: support@ninetys.store

Customers should include:

Order number
Customer name
Phone number used for the order
Clear photographs of the product
Clear photographs of the packaging
A short description of the issue
Video evidence when requested by our support team

4. Unboxing Video Requirement

We strongly recommend recording a continuous unboxing video from the moment the package is received until the product is fully inspected.

An unboxing video may be required to verify claims involving:

Missing items
Damaged products
Incorrect products
Damaged packaging
Delivery-related issues

The video should clearly show the unopened package, shipping label, opening process, and the product inside.

Without sufficient evidence, we may be unable to verify or approve an exchange request.

5. Exchange Approval

Submitting an exchange request does not automatically guarantee approval.

Our team will review the submitted information and determine whether the issue qualifies under this policy.

If the product is confirmed to have a genuine defect, we will arrange an exchange according to the applicable process.

Products that are damaged, altered, used, worn, washed, stained, or otherwise damaged after delivery may not qualify for exchange.

6. First Exchange Delivery Charge

If the product is confirmed to have a genuine defect or an incorrect product was sent by 90's - Ninetys, the first exchange delivery will be provided free of charge to the customer.

This free exchange applies only to the first approved exchange for the affected order.

7. Additional Exchange Requests

If a customer requests another exchange after the first exchange has already been completed, the customer will be responsible for the full applicable delivery charge for the additional exchange.

Any subsequent exchange must also meet the eligibility requirements of this policy.

8. Non-Defective Products

Products that are received in proper condition are not eligible for exchange simply because the customer:

Changed their mind
Selected the wrong option
Selected the wrong size
Selected a different perfume
Does not like the color
Does not like the design
Decided they no longer want the product
Found another product they prefer

Please carefully review the product details, available options, sizes, and variants before placing your order.

9. Customized Products

Customized products require special attention because they are prepared according to the customer's selected options.

Customized products cannot be exchanged due to customer preference or incorrect selection by the customer.

An exchange may only be considered if the customized product has a **genuine manufacturing defect, significant damage, or an error caused by 90's - Ninetys.

10. Perfume Selection

Perfume selection is the customer's responsibility when placing an order.

Once an order has been confirmed and processed, a perfume cannot be exchanged simply because the customer does not like the fragrance.

Perfume-related exchanges may only be considered if the wrong perfume was sent by 90's - Ninetys or the perfume has a verified product defect.

Differences in fragrance performance, longevity, or projection between individuals are not considered product defects.

11. Product Condition for Exchange

For an approved exchange, the product must generally remain in its original condition.

Depending on the nature of the issue, we may require:

Original packaging
Product tags
Accessories
Gift box
Original components
Supporting photographs or videos

Products that have been used, worn, washed, altered, damaged, stained, or tampered with after delivery may not qualify for exchange.

12. Wrong or Missing Items

If you receive a product or item that does not match your confirmed order, please contact us within 24 hours of delivery.

After verification, we may arrange an exchange or provide the missing item where applicable.

The first approved correction caused by an error from 90's - Ninetys will be exchanged without delivery charges.

13. Exchange Process

The exchange process generally follows these steps:

Step 1: Contact us within 24 hours of receiving the order.

Step 2: Provide your order information, photographs, and any requested video evidence.

Step 3: Our team reviews the claim.

Step 4: If the issue qualifies, we approve the exchange.

Step 5: We provide instructions for the exchange and arrange the applicable delivery process.

Customers must follow the instructions provided by our support team.

14. Delivery Damage

If your package appears severely damaged when delivered, please document the condition of the package before opening it.

Take clear photographs and record an unboxing video whenever possible.

If the product inside is damaged, contact us within 24 hours so that we can investigate and determine exchange eligibility.

15. Exchange Availability

An exchange is subject to product availability.

If the exact product or variant is unavailable, our support team may contact the customer regarding an appropriate alternative where possible.

An unavailable product does not automatically create a right to a cash refund.

16. No Cash Refunds

90's - Ninetys does not provide cash refunds, partial refunds, or refunds for returned products.

The available remedy for an eligible defective product is exchange, subject to verification and the conditions described in this policy.

17. Fraudulent or False Claims

We reserve the right to reject exchange requests where there is evidence of:

False claims
Intentional product damage
Product alteration
Product misuse
Missing components caused after delivery
Repeated abuse of the exchange policy
Fraudulent activity

We may also restrict future orders or exchanges where necessary to protect our business and customers.

18. Important Notice

Before placing an order, customers should carefully check:

Product description
Product images
Variant
Saree color
Churi size
Accessories included
Perfume selection
Delivery information

By placing an order with 90's - Ninetys, you acknowledge and agree that:

All sales are final. No returns or refunds are available. Exchanges are provided only for verified defective, damaged, missing, or incorrectly supplied products, subject to this policy.

19. Contact Us

For exchange-related questions or to report a defective product, please contact us:

90's - Ninetys